Under what conditions can I return/ replace my product?
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – Physical damage/ tampered product or packaging
- Incomplete order – missing products
Under what conditions return/ replacement requests will not be accepted?- Opened/ used/ altered products.
- Original packaging (mono cartons, labels, etc.) missing.
- The return/ replacement request is generated after 24 hours from the date of delivery.
- The damaged/ missing product is reported after 24 hours from the date of delivery.
How are returns processed?
In case of any established quality issue with the products, all you need to do is give us a call within 24 hours of delivery of the products on our customer care number.
How does the shipping process work?
Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partnerOur delivery partners then bring the package to you in 7 working days. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.